The need
The native Odoo Helpdesk team card does not tell you where your tickets stand in the handling cycle. You open each team to find out.
What you gain
Counters per stage
Each team card lists the number of tickets of the stages you chose to follow.
Direct access to tickets
One click on a counter opens the tickets of that team sitting in that exact stage.
Stage-by-stage choice
A single checkbox on the stage decides whether it shows. Every team using the stage displays it.
Figures always current
The count is recomputed on every read: moves, archiving, team changes and renames show up immediately.
Access rights respected
Counters rely on the rights and companies of the current user. The module adds no group and no access rule.
How it works
Open a stage
Go to Helpdesk, Configuration, Stages and open the stage whose volume you want to follow.
Tick the checkbox
Enable the display checkbox for the team kanban and save. Repeat for every useful stage.
Check the overview
Open the Helpdesk overview: each team shows the flagged stages that hold at least one ticket.
Click to act
One click on a counter displays the matching tickets, ready to be picked up.
Screenshots
Frequently asked questions
Odoo 20 Enterprise, since the module depends on the Helpdesk application. It has no other dependency.
Helpdesk managers, from the stage form. The flag belongs to the stage, so it applies to every team that uses it.
No, only active tickets are taken into account in the counters of the card.
No. A flagged stage with no ticket is not listed, which keeps the card readable.
No, it adds a line. The Odoo indicators for open, urgent or SLA-failed tickets stay in place.
No, the Helpdesk application is part of the Enterprise edition. Without it, the module cannot be installed.
Scope
It completes the team card of the Odoo Enterprise Helpdesk with a counter per stage, without changing any native field or method.
Technical sheet
- Technical name
- auguria_kanban_helpdesk, auguria_kanban_stage_helpdesk
- Odoo versions
- 15.0, 16.0, 17.0, 18.0, 19.0, 20.0
- Application
- Helpdesk
- Dependencies
- helpdesk
- Licence
- LGPL-3
- Published by
- ANOR
Disclaimer — This module is provided "as is", without warranty of any kind. ANOR Group shall not be held liable for any direct or indirect damages resulting from its use, its installation or its modification by a third party, nor from its use outside the scope of a contractual ANOR service.