Assistance
Odoo assistance: the consultants who know your configuration
Go-live is not a finish line. That is where the real work begins.
ANOR's Odoo assistance keeps your ERP stable, absorbs changes in your business and helps your teams become self-sufficient. Your requests are handled by the consultants who deployed or took over your project, never by a generic call centre. A user question, a bug, an update or an enhancement: one portal, one point of contact. Odoo support, maintenance and application maintenance sit in the same contract.
What does ANOR's Odoo assistance cover?
Four kinds of requests, one point of contact.
User questions
How to do it, where to click, why this amount: our consultants answer in your context, with your data.
Bugs
Bug identified, ticket opened, fix prioritised. Whatever blocks production is handled urgently, whatever hinders without stopping it is scheduled in the maintenance sprint.
Updates
Monitoring your platform's updates, non-regression testing on your flows and preparing version upgrades.
Guidance and enhancements
A flow that drifts, a setting to adjust, a new business rule, a custom development: we work directly in your Odoo.
Odoo support, maintenance and TMA: three levels, one point of contact
Corrective maintenance
Bug identified, ticket opened, fix prioritised. We distinguish what blocks production, handled urgently, from what hinders without stopping activity, scheduled in the maintenance sprint.
Functional assistance
A flow that drifts, a setting to adjust, a new business rule to apply: our consultants work directly in your Odoo, without going through a first level that would be discovering your file.
Evolutionary maintenance
Your processes evolve, so do your modules. We manage custom developments after go-live: versioned, documented, maintainable on future Odoo versions. The details of the contractual offer are on the support and maintenance page.
How does assistance work?
1
You submit a ticket
From the customer portal, describing the context, the document concerned and the expected result. You track your tickets in the same place.
2
Acknowledgement
You receive an acknowledgement with an estimated priority, based on the impact on your business.
3
Qualification
The assigned consultant contacts you if needed to qualify the request and reproduce the case.
4
Tracked handling
Every intervention is tracked. It is invoiced on time spent or within your assistance package.
Why entrust your Odoo assistance to ANOR?
- Continuity: the consultant who answers you knows your configuration. No context handover with each ticket.
- Technical command: our consultants develop in Python on Odoo 17, 18, 19 and 20. They go beyond clicking in the interface.
- Transparency: you see in real time the status of your tickets, the time spent and the decisions taken.
- Clear scope: we cover Odoo.sh, dedicated server hosting and Odoo Online. For network infrastructure and workstations, we point you to the right contacts.
ANOR maintains Odoo instances in production for SMEs and mid-sized companies in trading, retail, services and manufacturing, with 63 years of Odoo between the partners and 5 certified consultants. We also take over the assistance of a database we did not install, after a complimentary situation audit of its configuration and your usage.
Feedback on a training course you attended?
If your team attended an Odoo training course delivered by our consultants and you wish to give feedback or make a complaint, use the same ticket portal and select the "Training" category. Each item is handled by the training manager within five working days.
Frequently asked questions about Odoo assistance
The consultants who know your configuration, those who deployed or took over your project. You do not explain your context with every ticket.
From the customer portal, with your credentials. Describe the context, the document concerned and the expected result: qualification is faster. You then follow progress in the same place.
Each ticket receives an estimated priority based on its impact on your business. Service commitments are set in your assistance contract.
On time spent or within your assistance package. Each intervention is tracked and you see the time consumed.
Yes, after a complimentary situation audit of its configuration. If the situation calls for more, Odoo project rescue is the right starting point.
Odoo.sh, dedicated server and Odoo Online. For the network and workstations, we point you to the right contacts.
Assistance answers users' questions, support fixes anomalies and third-party application maintenance (TMA) evolves your custom modules and carries them to the next versions. At ANOR, all three are handled by the same consultants under a single contract.
Yes, ticket by ticket: a drifting flow is flagged and corrected. When the matter goes beyond configuration, our organisation consulting takes over with a targeted process review.
Odoo is in production and you are looking for someone who knows your database?
Thirty minutes to understand your configuration, your volumes and the level of assistance that suits you.